Frequently Asked Questions
Quick answers about ordering custom logo engraving from Engravity Engraving & Promo. Still have a question? Email engravity@engravityengraving.com.
Is there a minimum order?
No. You can order a single piece or hundreds. There are no minimums on any product.
Are there setup fees?
No. There are no setup fees. The price you see is the price per piece.
How does bulk pricing work?
Each product has quantity price breaks. Enter the number you want and the matching price break is applied automatically. Different colors of the same product count toward one total. Patches are priced per logo.
Will I see a proof before you engrave?
Yes. We email you a free digital proof to approve before anything is engraved.
What logo file should I send?
Vector files (AI, EPS, SVG), PDF or a high-resolution PNG work best. Upload it on the product page when you order, or email it to engravity@engravityengraving.com afterward. Not sure your file will work? Send what you have and we'll let you know. See our logo requirements.
What color will my logo engrave?
It depends on the material, and each product's color names and photos show the result. For example, Black/Gold leatherette engraves gold, and powder-coated drinkware engraves down to the stainless steel.
Can I order a sample first?
Yes. Since there's no minimum, you can order one piece at the single-piece price before placing a bigger order.
How long will my order take?
Turnaround depends on the size of your order. Need it by a certain date? Contact us before ordering and we'll confirm. See our shipping policy for details.
How much is shipping?
Shipping is free on orders over $35. Orders ship by USPS Ground Advantage or UPS Ground. Need it faster? Upgraded shipping is available; ask us before ordering.
Can I get a quote or an invoice for my company?
Yes. Add the items to your cart and click "Need a quote before you order?" to download a PDF quote, good for 30 days, to share with your boss or accounting. If you need an invoice, email us.
Do you have a rewards program?
Yes, and it's free to join. You earn 5% back on every order (5 points per $1, and 100 points equals $1), plus 500 points, worth $5, when you sign up. You need a rewards account to earn points; click Rewards on our site to join.
Can you engrave something that isn't on the site?
Email us with what you have in mind and we'll let you know if we can do it.
What if something is wrong with my order?
Contact us right away at engravity@engravityengraving.com. Custom items can't be returned, but defects and engraving errors on our end are covered. See our refund policy.
Where are you located?
We're a small, owner-run shop in Sturbridge, Massachusetts, and we ship across the US.